Privacy policy

Last Updated: 9 July 2026

At The Chic Habitat ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit https://www.thechichabitat.com, place an order, create an account, or interact with us.

We are committed to handling your personal information responsibly and in accordance with applicable privacy laws, including Malaysia's Personal Data Protection Act 2010 (PDPA), where applicable.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

The Chic Habitat
F-2-8, Jalan C180/1
Dataran C180
43200 Cheras
Malaysia

Email: hello@thechichabitat.com

Information We Collect

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact us via email, WhatsApp or social media messaging platforms, we may collect:

Name
Email address
Phone number
Billing address
Shipping address
Company name (where applicable)
Payment information required to complete your purchase. Payment details are processed securely by our payment providers, and we do not store your full payment card information.
Personalisation details such as names, initials, custom messages, logos, artwork or engraving requests submitted for customised products.
Customer support enquiries and correspondence.

Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Time zone
Pages visited
Products viewed
Search terms
Shopping behaviour
Referral source
Cookie information

This information helps us improve our website, understand customer behaviour and enhance your shopping experience.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Produce personalised products
Process payments
Arrange shipping and delivery
Send order confirmations and shipping updates
Respond to enquiries and provide customer support
Improve our website and services
Detect and prevent fraud
Send promotional emails if you have subscribed
Measure advertising performance
Comply with legal obligations

Personalised Products

Many of our products are personalised.

Information such as names, initials, custom messages, logos, artwork and engraving requests is collected solely for the purpose of producing and delivering your customised order.

Marketing Communications

If you choose to subscribe to our marketing emails, we may send you updates about:

New arrivals
Exclusive offers
Promotions
Gift ideas
Seasonal collections

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies

We use cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyse website traffic
Personalise advertising
Measure marketing effectiveness

Most web browsers automatically accept cookies. You may change your browser settings to disable cookies, although doing so may affect certain features of our website.

Sharing Your Information

We only share your personal information where necessary to operate our business and fulfil your orders.

This may include:

Shopify

We use Shopify to power our online store, process payments, manage customer accounts and fulfil orders.

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Google

We use Google services, including Google Analytics, Google Ads and Google Enhanced Conversions, to analyse website performance and measure advertising effectiveness.

Google Privacy Policy: https://policies.google.com/privacy

TikTok

We use TikTok Pixel to understand customer interactions and measure advertising performance.

TikTok Privacy Policy: https://www.tiktok.com/legal/privacy-policy

Smile.io

We use Smile.io to manage our customer loyalty rewards programme.

Smile.io Privacy Policy: https://smile.io/privacy

Shipping Partners

We may share your name, shipping address and contact number with our courier and logistics partners solely for the purpose of processing and delivering your order.

Customer Accounts

If you create a customer account, we may store:

Order history
Saved addresses
Loyalty rewards information
Account preferences

Customer accounts are secured using Shopify's passwordless sign-in technology, which sends a one-time verification code to your registered email address during sign-in.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure or alteration.

Although no online system can be guaranteed to be completely secure, we continuously work to protect your information using industry-standard security measures.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Maintain business records

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Depending on your location and applicable laws, including Malaysia's Personal Data Protection Act 2010 (PDPA), you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw your marketing consent
Request a copy of your personal information
Lodge a complaint with the relevant authority

To exercise any of these rights, please contact us at hello@thechichabitat.com.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

International Visitors

If you access our website from outside Malaysia, your information may be transferred to and processed in countries where our trusted service providers operate, including Shopify's global infrastructure, to facilitate our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or services. Any updates will be published on this page together with the revised "Last Updated" date.

Questions?

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: