Refund policy
Last Updated: 9 July 2026
At The Chic Habitat, we take pride in creating quality personalised gifts and ensuring every order is carefully prepared. If you experience any issues with your order, we're here to help.
Returns
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Be accompanied by proof of purchase.
To request a return, please contact us at hello@thechichabitat.com before sending your item back.
Approved returns should be sent to:
The Chic Habitat
F-2-8, Jalan C180/1, Dataran C180
43200 Cheras
Selangor, Malaysia
Items returned without prior approval will not be accepted.
Personalised & Customised Products
As most of our products are personalised or custom-made, they are non-returnable and non-refundable once production has begun.
This includes products personalised with:
- Names
- Initials
- Custom messages
- Dates
- Company logos
- Artwork
- Other customised designs
Please ensure all personalisation details, including spelling, names, dates, artwork and other information, are accurate before placing your order, as we are unable to offer refunds or exchanges for customer-submitted errors.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective or incorrect, please contact us within 48 hours of receiving your order at hello@thechichabitat.com.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Photos of the packaging (if applicable)
Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, repair or refund where applicable.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalised or customised products
- Products with customer-approved personalisation
- Gift cards
- Clearance or sale items
- Perishable goods (where applicable)
If you are unsure whether your item is eligible for return, please contact us before placing your order.
Exchanges
We only replace items that are defective, damaged or incorrect.
If you wish to exchange an eligible non-personalised product, please contact us before returning the item.
Return Shipping
If your return request is approved, we will provide instructions on how and where to return your item.
Unless the return is due to our error or a defective product, customers are responsible for the return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at hello@thechichabitat.com.
Need Help?
If you have any questions regarding our Refund Policy, please contact us at:
Email: hello@thechichabitat.com